NHS Inform inform state:
"Organisations that provide health, care and social work services need to be able to learn effectively from what goes well and from what goes wrong. These are opportunities to improve the safety and quality of their services.
If something goes wrong with your treatment or care, health and social care organisations have a duty to you or the person acting on your behalf to:
- apologise
- be open and honest
- involve you in a review of what happened
- let you know how they will learn from what has happened
These are legal obligations under the duty of candour procedure."
If you have any concerns about Duty of Candour, please let us know.