Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Your medical information will only be passed to other parties for health reasons (Emergency Care Summary (ECS), Key Information Summary (KIS), SCI Diabetes shared care record, hospital referrals or referrals to other Health Care Professionals).  If you wish to withdraw your consent to share information with other aspects of the National Health Service please submit a request in writing to the Practice Manager. We only provide information to third parties such as Insurance Companies, Solicitors or Employers if we have a signed mandate from you.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulation and Access to Health Records legislation, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


The practice is paperlite and mainly operates with computerised records. All medical records are strictly confidential. Under the General Data Protection Regulation you are entitled to access your records and to confirm that the information we hold is correct. 

Comments and Complaints Procedure

The Practice operates a complaints procedure in accordance with NHS Lanarkshire guidelines. If you wish to make a comment, complaint or suggestion about our Practice, please contact the Practice Manager. A leaflet explaining the procedure is available at reception.

NHS Lanarkshire

The practice has a contract with NHS Lanarkshire to provide General Medical Services. Any general enquiries can be made by calling 0300 3030 243 or visiting

Additional contact details regarding primary medical services in the area can be obtained by contacting:

NHS Lanarkshire Headquarters
Kirklands , Fallside Road, Bothwell, G71 8BB

Tel: 01698 855500

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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